{
  "schema_version": "1.7",
  "metadata": {
    "company": "Vrbo",
    "slug": "vrbo",
    "headline": "Why does Vrbo only list whole homes?",
    "case_number": "062",
    "published_date": "2026-10-04",
    "updated_date": "2026-10-04",
    "snapshot_date": "2026-10-04",
    "status": "official",
    "industry": [
      "Travel",
      "Vacation Rental Marketplace"
    ],
    "topics": [
      "Whole-Home Rentals",
      "Marketplace Focus",
      "Families and Groups",
      "Travel Loyalty",
      "Trust and Safety"
    ],
    "geography": [
      "Global"
    ],
    "language": "en"
  },
  "platform_lesson": {
    "title": "Vrbo makes the marketplace simpler by only listing whole homes",
    "text": "Airbnb and other accommodation platforms can include whole homes, private rooms and shared spaces. Vrbo makes a narrower promise: every listing is a whole home. That means the platform deliberately leaves out some possible supply, but it gives families and groups a clearer expectation when they search. They know they will not share the living space with a host or other guests. For Vrbo, this rule is more than marketing. It shapes which properties can join, how travelers search, and which trips the marketplace is designed to serve. The case shows that a marketplace does not always become stronger by accepting every possible provider. Sometimes a narrower supply rule can make the offer easier to understand."
  },
  "media": {
    "youtube_id": "",
    "youtube_url": "",
    "thumbnail": "",
    "youtube_title": ""
  },
  "sources": [
    {
      "title": "Vrbo Vacation Rentals — Whole Home Rentals Worldwide",
      "publisher": "Vrbo",
      "date": "2026-10",
      "url": "https://admin.vrbo.com/vacation-rentals",
      "note": "Vrbo states that it lists only whole-home rentals, offers more than 2 million places to stay, and operates across more than 190 countries."
    },
    {
      "title": "Expedia Group 2025 Annual Report",
      "publisher": "Expedia Group / SEC",
      "date": "2026-02-12",
      "url": "https://www.sec.gov/Archives/edgar/data/1324424/000132442426000008/expe-20251231.htm",
      "note": "Expedia Group reports approximately 2.4 million online-bookable alternative accommodations through Vrbo at the end of 2025 and identifies Vrbo as one of its flagship consumer brands."
    },
    {
      "title": "Host with Vrbo — List Your Property",
      "publisher": "Vrbo",
      "date": "2026",
      "url": "https://host.vrbo.com/en-us",
      "note": "Vrbo states that listing is free and current standard pay-per-booking fees include a 5% commission plus a 3% payment-processing fee. The page also describes $1 million liability insurance for eligible Vrbo checkout stays."
    },
    {
      "title": "About Vrbo's service fee",
      "publisher": "Vrbo Help",
      "date": "2026",
      "url": "https://help.vrbo.com/category/undefined/articles/What-is-the-service-fee",
      "note": "Vrbo states that travelers pay a service fee that varies by reservation and that the fee supports secure payment processing, product improvements and customer support."
    },
    {
      "title": "About Vrbo's upfront pricing",
      "publisher": "Vrbo Help",
      "date": "2026",
      "url": "https://help.vrbo.com/category/undefined/articles/About-Price-Display",
      "note": "Vrbo says mandatory fees and the Vrbo service fee are shown in the upfront price so travelers can compare the full cost before checkout."
    },
    {
      "title": "About One Key",
      "publisher": "Vrbo Help",
      "date": "2026",
      "url": "https://help.vrbo.com/articles/About-One-Key",
      "note": "One Key links eligible Vrbo bookings with the wider Expedia and Hotels.com loyalty ecosystem through a shared account and OneKeyCash rewards."
    },
    {
      "title": "$1M Liability Insurance Policy Summary",
      "publisher": "Vrbo",
      "date": "2026",
      "url": "https://www.vrbo.com/en-gb/lp/b/liability-insurance",
      "note": "Vrbo provides up to $1 million of host liability protection for eligible stays processed through Vrbo checkout; the program is issued through Generali."
    }
  ],
  "related": {
    "manual_override": [
      "airbnb",
      "turo",
      "getaround",
      "blablacar"
    ],
    "auto_match": {
      "industry_weight": 2,
      "topic_weight": 3,
      "changed_field_weight": 4
    }
  },
  "reuse": {
    "license": "CC BY 4.0",
    "attribution_short": "Platform Business Model Canvas (PBMC), Dr. Davis Eisape / Platform Generation",
    "citation": "Eisape, D. A. (2026). Vrbo — Platform Business Model Canvas. Platform Generation.",
    "citation_data": {
      "authors": [
        {
          "family": "Eisape",
          "given": "Davis Adedayo",
          "display": "Eisape, D. A."
        }
      ],
      "publisher": "Platform Generation",
      "resource_type": "PBMC snapshot"
    },
    "license_scope": "Case-specific analysis and structured data",
    "case_data_license": "CC BY 4.0",
    "pbmc_canvas_license": "CC BY-SA 4.0",
    "required_attribution": "Platform Business Model Canvas (PBMC), Dr. Davis Eisape / Platform Generation — platformgeneration.com",
    "adaptation_attribution": "Adapted from the Platform Business Model Canvas (PBMC), Dr. Davis Eisape / Platform Generation — platformgeneration.com",
    "reuse_principle": "Use, reproduce and adapt the PBMC with attribution. Do not remove or replace provenance in an unmodified Official PBMC. Adapted versions must keep clear PBMC attribution and must not be presented as Official PBMC.",
    "brand_rights": "Platform Generation logos and the Official PBMC designation are excluded from the Creative Commons licenses and may not be used to imply endorsement."
  },
  "rendering": {
    "state": "current"
  },
  "pbmc": {
    "core_value_unit": {
      "value": "Whole-Home Stay",
      "explanation": "The core value exchanged is a stay in an entire vacation home that the guest or group has to itself.",
      "changed": false,
      "before": "",
      "after": "",
      "metrics": [
        {
          "value": "2.4M+ homes*",
          "note": "Expedia Group reported approximately 2.4 million online-bookable alternative accommodations through Vrbo at the end of 2025."
        }
      ]
    },
    "owner": {
      "actor": {
        "value": "Vrbo",
        "explanation": "Vrbo, part of Expedia Group, runs the vacation-rental marketplace, booking flow, payment layer, reviews and host tools.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "job": {
        "value": "Run Marketplace",
        "explanation": "Vrbo has to make whole vacation homes easy to find, compare, book and trust across many countries.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "gain": {
        "value": "Bookings / Loyalty",
        "explanation": "More useful homes attract more travelers, while Expedia Group's wider travel ecosystem can bring repeat demand through One Key.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "pain": {
        "value": "Quality / Rules",
        "explanation": "Vrbo must manage listing accuracy, cancellations, local rental laws, disputes, fraud and uneven property quality without owning the homes.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "transaction": {
        "value": "Book / Pay",
        "explanation": "Vrbo coordinates search, reservation, payment, host payout, messaging, reviews and customer support around the stay.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "governance": {
        "value": "Whole Homes Only",
        "explanation": "Vrbo's defining supply rule is that listings are entire homes rather than private rooms or shared living spaces.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "promotion_channel": {
        "value": "Brand / One Key",
        "explanation": "Vrbo attracts travelers through its brand, app and website and can also participate in Expedia Group's One Key loyalty ecosystem.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "activities": {
        "value": "Search / Support",
        "explanation": "Vrbo runs search and ranking, booking and payment flows, support, reviews, host tooling and marketplace enforcement.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "resources": {
        "value": "Homes / Data",
        "explanation": "Core resources include vacation-home supply, traveler demand, listing and review data, booking technology, payments and Expedia Group distribution.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "metrics": [
        {
          "value": "190+ countries",
          "note": "Vrbo says its whole-home marketplace spans more than 190 countries worldwide."
        }
      ]
    },
    "consumer": {
      "actor": {
        "value": "Families / Groups",
        "explanation": "Vrbo is especially oriented toward families and groups that want a private vacation home with space to stay together.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "job": {
        "value": "Book a Home",
        "explanation": "Travelers want one private place that fits their destination, dates, group size, budget and amenities.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "gain": {
        "value": "Space / Privacy",
        "explanation": "Whole-home rentals give groups private bedrooms, shared living space, kitchens and other residential amenities without sharing the home with strangers.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "pain": {
        "value": "Price / Quality",
        "explanation": "Travelers can worry about total price, cancellations, inaccurate listings, cleanliness and whether the property will match expectations.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "transaction": {
        "value": "Search / Book",
        "explanation": "Travelers search, compare, book and pay through Vrbo, then stay and can review the property afterward.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "filter": {
        "value": "Dates / Group",
        "explanation": "Travelers filter by destination, dates, group size, bedrooms, amenities, property type, price and reviews.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "access_channel": {
        "value": "App / Web",
        "explanation": "Travelers use Vrbo's app and website, with the same account participating in One Key where eligible.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "activities": {
        "value": "Compare / Stay",
        "explanation": "Travelers search, compare homes, message hosts when needed, book, stay and review the experience.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "resources": {
        "value": "Dates / Budget",
        "explanation": "Travelers bring trip dates, destination, group size, budget, payment information and reviews from past stays.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "metrics": []
    },
    "provider": {
      "actor": {
        "value": "Hosts / Managers",
        "explanation": "Supply comes from homeowners and professional property managers that list entire vacation homes on Vrbo.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "job": {
        "value": "Rent Whole Home",
        "explanation": "Hosts want to earn income from a vacation property while controlling availability, rates, house rules and guest requirements.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "gain": {
        "value": "Income / Reach",
        "explanation": "Vrbo gives hosts access to traveler demand, Expedia Group distribution, booking tools and payment processing.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "pain": {
        "value": "Damage / Rules",
        "explanation": "Hosts face property damage, cancellations, local regulations, taxes, cleaning work, vacancies and guest disputes.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "transaction": {
        "value": "List / Host",
        "explanation": "Hosts publish a whole-home listing, set rates and availability, accept bookings, provide the stay and receive payouts.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "filter": {
        "value": "Whole Home",
        "explanation": "Vrbo's marketplace focuses on entire homes; private rooms and shared living spaces are outside the core listing model.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "access_channel": {
        "value": "Host Tools",
        "explanation": "Hosts use the Vrbo dashboard, app, calendar, pricing tools, messaging, payout settings and connectivity software.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "activities": {
        "value": "List / Manage",
        "explanation": "Hosts describe the property, manage rates and availability, communicate with guests, prepare the home and maintain quality.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "resources": {
        "value": "Home / Calendar",
        "explanation": "Hosts contribute the vacation home itself, available dates, property information, local knowledge and hosting work.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "metrics": [
        {
          "value": "2.4M+ homes*",
          "note": "Expedia Group reported approximately 2.4 million online-bookable alternative accommodations through Vrbo at the end of 2025."
        }
      ]
    },
    "partner": {
      "actor": {
        "value": "Insurers",
        "explanation": "Insurance partners such as Generali support Vrbo's liability and property-protection layers for eligible stays and programs.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "job": {
        "value": "Cover Liability",
        "explanation": "Insurance partners help cover eligible liability risks and claims connected with vacation-rental stays.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "gain": {
        "value": "Policy Volume",
        "explanation": "Vrbo's large booking network creates recurring travel and property-risk volume for insurance partners.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "pain": {
        "value": "Claims / Risk",
        "explanation": "Insurers must price and manage claims, fraud, exclusions and different legal conditions across markets.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "transaction": {
        "value": "Cover / Claims",
        "explanation": "Vrbo links eligible bookings with liability or property-protection arrangements, while insurers administer covered claims under policy terms.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "filter": {
        "value": "Eligible Stay",
        "explanation": "Coverage depends on the booking, property, program and applicable insurance terms and exclusions.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "access_channel": {
        "value": "Vrbo Cover",
        "explanation": "Coverage is connected to eligible Vrbo bookings and protection programs rather than purchased as a separate marketplace listing.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "activities": {
        "value": "Insure / Claims",
        "explanation": "Insurance partners underwrite eligible risk, support claims handling and pay covered losses according to policy terms.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "resources": {
        "value": "Risk / Capital",
        "explanation": "Partners contribute regulated insurance capacity, claims expertise and financial capital.",
        "changed": false,
        "before": "",
        "after": ""
      },
      "metrics": [
        {
          "value": "$1M cover*",
          "note": "Vrbo's liability program provides up to $1 million in coverage for eligible reservations, subject to policy terms."
        }
      ]
    },
    "metrics": [
      {
        "value": "2.4M+ homes*",
        "note": "Expedia Group reported approximately 2.4 million online-bookable alternative accommodations through Vrbo at the end of 2025.",
        "target": "provider"
      },
      {
        "value": "190+ countries",
        "note": "Vrbo says its whole-home marketplace spans more than 190 countries.",
        "target": "owner"
      },
      {
        "value": "$1M cover*",
        "note": "Vrbo's liability program provides up to $1 million in coverage for eligible reservations, subject to policy terms.",
        "target": "partner"
      }
    ],
    "flows": {
      "current": [
        {
          "from": "consumer",
          "to": "owner",
          "value": "Search / Pay",
          "explanation": "Travelers bring demand to Vrbo, search the whole-home inventory and pay through the platform when they book."
        },
        {
          "from": "owner",
          "to": "consumer",
          "value": "Homes / Support",
          "explanation": "Vrbo gives travelers searchable whole-home listings, transparent pricing, booking tools, messaging, reviews and support."
        },
        {
          "from": "provider",
          "to": "owner",
          "value": "Home / Rates",
          "explanation": "Hosts make an entire property available by publishing the home, rates, dates, rules and amenities."
        },
        {
          "from": "owner",
          "to": "provider",
          "value": "Bookings / Pay",
          "explanation": "Vrbo brings traveler demand to hosts, manages the reservation and payment flow, and sends the host payout after applicable fees."
        },
        {
          "from": "provider",
          "to": "consumer",
          "value": "Stay",
          "explanation": "The host provides the whole-home vacation stay that the traveler booked through Vrbo."
        },
        {
          "from": "partner",
          "to": "owner",
          "value": "Cover / Claims",
          "explanation": "Insurance partners support liability and protection programs connected with eligible Vrbo stays."
        }
      ],
      "before": [],
      "after": []
    }
  }
}